Shipping Policy
Thank you for shopping with Wild Lotus Apothecary! Each order is carefully prepared and packaged with care. We currently ship orders within the United States using the United States Postal Service (USPS).
Processing Time
Orders are typically processed and prepared for shipment within 2 business days after your order is placed.
Business days are Monday through Friday and exclude holidays. During holidays, sales, new product launches, or periods of high order volume, processing may take slightly longer.
Please note that processing time is separate from USPS transit time.
Shipping Rates
Shipping charges are calculated at checkout based on your order and shipping destination.
All orders are shipped via USPS. The shipping method available for your order will be displayed during checkout.
Tracking Your Order
Once your order has been packaged and a shipping label has been created, you will receive a shipping confirmation email containing your USPS tracking number.
Please allow time for USPS to scan the package and update the tracking information. USPS tracking provides delivery-status information, including delivery or attempted-delivery information when available.
Shipping Delays
Once an order has been accepted by USPS, transit and delivery are handled by the carrier. Weather, holidays, service disruptions, and other circumstances outside of our control may occasionally cause delays.
Wild Lotus Apothecary cannot guarantee a specific delivery date unless otherwise expressly stated.
Incorrect Shipping Addresses
Please carefully review your shipping address before submitting your order.
Wild Lotus Apothecary is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet shipped, we will make every reasonable effort to correct the address.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package resent.
Lost Packages
If your tracking information has not updated or your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps.
USPS provides a Missing Mail process for qualifying shipments, and insured shipments may also qualify for a USPS claim.
Packages Marked “Delivered”
If USPS tracking shows your package as delivered but you cannot locate it, please first check around your property, mailbox, parcel locker, household members, neighbors, or building management.
You may also contact your local USPS office for additional delivery information.
If you still cannot locate your package, please contact Wild Lotus Apothecary and we will assist you with the next steps when possible.
Damaged Orders
We take great care in packaging your Wild Lotus Apothecary products. If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the damaged product
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Photos of the shipping box or packaging
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A brief description of the damage
Please retain the product and all original packaging while the issue is being reviewed, as USPS may require evidence when processing an insurance claim. USPS advises customers to retain mailing receipts and proof of value for insured claims.
Depending on the circumstances, we may offer a replacement, store credit, refund, or submit a claim with USPS.
Returned Packages
Packages returned to Wild Lotus Apothecary because they were unclaimed, refused, or addressed incorrectly may be eligible for reshipment.
The customer may be responsible for additional shipping charges before the order is resent.
Shipping Questions
We want your Wild Lotus Apothecary order to arrive safely and beautifully.
If you have questions regarding your shipment, please contact us at:
Email: wildlotusapoth@gmail.com