Privacy Policy

Wild Lotus Apothecary (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a purchase, contacting us, signing up for communications, or otherwise interacting with our business.

This Privacy Policy explains what information we may collect, how we use and protect that information, and the choices you may have regarding your personal information.

Information We Collect

When you visit our website or make a purchase, we may collect information you voluntarily provide to us, including:

Name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Account information, if you create an account
Messages or information submitted through contact forms
Email or marketing preferences
Reviews, feedback, or other information you choose to provide

Payment information may be collected and processed by Wix and/or the payment provider used to complete your transaction. We do not generally have access to your complete credit or debit card information.

Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, referring website, pages viewed, and general information about how visitors interact with our website.

How We Use Your Information

We may use the information we collect to:

Process and fulfill orders
Process payments and refunds
Provide shipping and delivery updates
Communicate with you regarding your order
Respond to questions or customer service requests
Manage customer accounts
Send promotional emails or marketing communications when permitted
Improve our website, products, services, and customer experience
Prevent fraud, misuse, or security issues
Maintain business and transaction records
Comply with applicable legal, tax, accounting, and regulatory requirements

Wix and Website Hosting

Our website is hosted through Wix.com.

Wix provides the online platform that allows us to offer our products and services to you. Information submitted through our website may be stored through Wix's data storage, databases, applications, and related services.

Wix and other service providers may process information according to their own privacy policies and security practices.

Payment Processing

When you make a purchase through our website, your payment may be processed through Wix Payments or another third-party payment processor available through our website.

Payment processors may collect information necessary to complete your transaction, including payment card information, billing information, and transaction details.

Wild Lotus Apothecary does not sell your payment information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember visitor preferences, understand website traffic, improve functionality, support analytics, and provide relevant marketing.

Some cookies are necessary for website functionality, while others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may be provided with options to accept, reject, or manage certain cookies through our website's cookie settings.

You may also be able to control cookies through your web browser settings. Disabling certain cookies may affect the functionality of the website.

Email and Marketing Communications

If you subscribe to our mailing list, sign up for promotions, or otherwise consent to receive marketing communications, we may use your email address to send information about Wild Lotus Apothecary products, promotions, events, special offers, and other business updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our promotional emails.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related messages concerning purchases, orders, accounts, or customer service matters.

Sharing of Personal Information

We do not sell your personal information for money.

We may share information with trusted service providers when necessary to operate our business and website. These may include:

Wix and website service providers
Payment processors
Shipping and delivery providers, including the United States Postal Service
Email and marketing service providers
Analytics providers
Technology and website security providers
Professional advisers or service providers when reasonably necessary

These parties may receive only the information reasonably necessary to perform services on our behalf or provide services requested by you.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our rights, customers, property, website, or business.

Shipping Information

When you place an order requiring shipment, we may provide your name, shipping address, and other necessary delivery information to USPS or another applicable shipping provider so that your order can be delivered.

Shipping providers process this information according to their own privacy practices.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You should use appropriate care when providing information online.

Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or regulatory obligations.

Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to request access to certain personal information, request correction or deletion of information, obtain information about how your data is used, or opt out of certain types of processing.

If you would like to make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Children's Privacy

Our website and products are not directed toward children under the age of 13, and we do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to websites, social media platforms, or services operated by third parties.

Wild Lotus Apothecary is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website features, service providers, or applicable requirements.

When we make changes, we may update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Wild Lotus Apothecary
1100 3rd Street SE
Cedar Rapids, IA 52401
Email: wildlotusapoth@gmail.com
Phone: 319.777.9153